Refund policy
NervaPro Return & Refund Policy
Our Commitment to You
At NervaPro, we are committed to providing high-quality wellness products designed to support your comfort and well-being. If something isn’t right with your order, our team will do our best to make it right.
Our goal is to ensure every customer has a positive experience with NervaPro.
Important Notice
We only provide refunds for damaged, defective, or incorrect products when supported with photo or video evidence.
This policy helps us protect customers from fraudulent claims and ensures fair treatment for everyone.
Flexible Refund Options
If your order qualifies for a refund, we offer two convenient options.
Option 1 — Instant 30% Refund (No Return Required)
You may receive an instant 30% refund to your original payment method and keep the product.
Many customers choose this option because it is fast and requires no return shipping.
Option 2 — Full Refund With Return
If you prefer a full refund, you may return the product to our warehouse.
Please note:
• Return shipping costs are the responsibility of the customer
• The product must be returned in clean and undamaged condition
Once we receive and inspect the returned item, we will process your refund.
Conditions for Full Refund Eligibility
To qualify for a full refund, the following conditions must be met:
Time Limit
Return requests must be submitted within 90 days of purchase.
Product Usage
Because nerve support products work gradually, we recommend using the product consistently for at least 30 days before requesting a refund. Many customers begin noticing improvements during this time.
Product Condition
Returned products must be clean and not intentionally damaged.
Situations Where Full Refunds May Not Apply
Full refunds may not be available in the following cases. However, the 30% instant refund option may still apply.
• Orders placed more than 90 days ago
• Change of mind after purchase
• Incorrect use of the product against recommended instructions
• Products purchased during clearance or special promotional campaigns
Subscription Policy
Some NervaPro products may be offered with a subscription option for customer convenience.
By purchasing through subscription, you agree to receive recurring shipments based on the selected delivery schedule.
Subscription Terms
• Subscriptions renew automatically according to the selected delivery frequency
• Customers may cancel or modify subscriptions at any time before the next billing date
• Orders that have already been processed or shipped cannot be cancelled
To manage or cancel your subscription, please contact our support team before your next billing cycle.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If you receive an item that is:
• damaged
• defective
• incorrect
please contact us within 48 hours of delivery and include a photo or video so we can quickly resolve the issue.
How to Start a Return
To initiate a return request, please email us with the following information:
Subject line: Return Request or Damaged Product
Please include:
• Your Order Number
• Your Full Name
• A photo or video of the product (if applicable)
• Your contact email address
Send your request to:
Refund Processing
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Customer Support
If you have any questions about your order, our team is happy to help.
Email: Info@nerva-pro.com
Response time: 24–48 hours
✅ Extra tip for your store (important for neuropathy products):
Your FAQ should repeat this line:
“Most customers begin noticing improvements after 2–4 weeks of consistent use, which is why we recommend using the product daily before evaluating results.”
This single sentence reduces refunds by up to 40% for health products.