Shipping policy

Gemini said

Since NervaPro deals with neuropathy—a condition where people are often anxious for relief—your shipping policy should feel fast, reliable, and transparent.

I have drafted this to sound professional and reassuring, using your correct email address.

NervaPro | Shipping & Delivery Policy

At NervaPro, we understand that when you are seeking relief, every day counts. We are committed to getting your order processed and delivered to your doorstep as quickly and safely as possible.

Processing & Handling

  • Order Processing: Most orders are processed within 1–2 business days (Monday–Friday). Orders placed on weekends or holidays will be processed the following business day.

  • Tracking Information: As soon as your order ships, you will receive a confirmation email containing your tracking number. Please allow 24 hours for the tracking status to update.

Shipping Times & Rates

We offer several shipping tiers to ensure you get your NervaPro products when you need them:

Shipping Method Estimated Delivery Cost
Standard Shipping 5–8 Business Days FREE on orders over $50
Expedited Shipping 3–5 Business Days Calculated at Checkout
Priority Overnight 1–2 Business Days Calculated at Checkout

Note: Delivery times are estimates provided by our carriers (USPS, UPS, FedEx). While we ship promptly, we cannot guarantee specific delivery dates due to potential carrier delays.

Important Delivery Information

  • Address Accuracy: Please double-check your shipping address during checkout. NervaPro is not responsible for orders shipped to incorrectly provided addresses.

  • Missing or Stolen Packages: If your tracking says "Delivered" but you haven't received your package, please contact your local carrier first. If they cannot locate it, reach out to us at info@nerva-pro.com within 7 days.

  • Damaged on Arrival: If your package arrives damaged, please take a photo of the packaging and the product immediately and email it to us so we can send a replacement.

International Shipping

We currently ship to [Insert Countries, e.g., USA, Canada, UK]. Please note that international orders may be subject to local customs fees or import duties, which are the responsibility of the customer.

Need Assistance?

Our support team is here to help you track your journey to relief. If you have any questions regarding your shipment, please contact us:

  • Email: info@nerva-pro.com

  • Response Time: We typically respond within 24 hours during business days.